Your FPSWare purchases have a home on fpsware.com. The customer hub brings together your orders, licenses, and the resources available for each product. Here is the route to follow after checkout, including what to check if a purchase is missing.
Start with the email used at checkout
Open Sign in and enter the email address used for your purchase. FPSWare sends a single-use sign-in link that expires after 15 minutes. You do not need to create or remember a password.
Open the newest email and use its link once. If the link has expired or was already used, return to the login page and request another. Check your spam folder and the spelling of the address before trying again.
Discord sign-in is also available. If that takes you to an account without the expected purchase, sign in with the purchase email first. An empty account view is not a reason to pay for the same order again.
Check the order before looking for a license
A payment attempt and a delivered license are different steps. Your order may still need payment confirmation or fulfillment before a license is available. Closing a payment page does not by itself tell you whether the payment succeeded.
Use your order history to check the purchase. If you have a payment receipt but the order has not progressed, contact support with the order reference through FPSWare Discord. Do not post your license key or sign-in email link in a public channel.
Open the product you actually purchased
Go to your licenses and select the relevant product. Each license has its own details and access conditions. Buying one product does not unlock the rest of the catalog, even when products share the same download file.
An active, eligible license unlocks its available resources. These can include a loader download, setup information, or a link to the original provider's download website. The resources can differ by product; a missing file does not mean that another product's loader is a suitable replacement.
For Kernaim products, see our guide to the shared loader. For a new purchase, compare the requirements and plans on the current storefront.
When to contact support
Contact support if the order is confirmed but the expected license is absent, the product shown differs from your purchase, or an active license has no working download option. Include the product name, order reference, and the exact message you see. Keep payment details and license keys private.
The useful starting point is always the same: the correct purchase email, the order's current status, and the specific license. That gives support the information needed to investigate without asking you to repeat the purchase.