1. Digital Product Policy

All products sold through FPSWare.com are digital goods delivered electronically after successful payment confirmation. Due to the nature of digital products, all sales are considered final once the license key or download link has been issued to you. We are unable to "return" a digital product once it has been delivered.

2. Refund Eligibility

Refunds may be considered on a case-by-case basis under the following limited circumstances:

• Duplicate Purchase: If you were charged multiple times for the same product due to a technical error.
• Non-Delivery: If you did not receive your license key or download link within 24 hours of purchase and our support team is unable to resolve the issue.
• Product Defect: If the product is materially non-functional and our support team is unable to provide a working resolution within a reasonable timeframe.

To request a refund under any of the above circumstances, you must contact our support team via Discord within 48 hours of your purchase with your order details and a description of the issue.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Change of mind after purchase or delivery of the product.
• Failure to read the product description, features, or system requirements prior to purchase.
• Incompatibility with your system if system requirements were clearly stated.
• Violation of our Terms of Service resulting in license revocation.
• Requests submitted more than 48 hours after the original purchase.
• Products that have already been activated, used, or redeemed.

4. Refund Process

If a refund is approved, FPSWare will submit it through the applicable payment provider or provide the available resolution for that payment method. The amount received and the time it takes to appear may depend on the provider, network, and any non-refundable fees disclosed during checkout. Once a refund is confirmed, the related license and product access may be revoked.

5. Chargebacks & Payment Disputes

Please contact our support team through Discord before opening a payment dispute so we can review delivery, duplicate charges, or technical issues. Nothing in this policy limits any mandatory rights or remedies available through your payment provider or applicable law.

We may suspend the related license while a dispute is being reviewed and update the order when the payment provider confirms its final decision.

6. One-Time Purchases

All FPSWare purchases are one-time transactions. No automatic renewals, no recurring billing, no subscriptions. When your license expires you decide whether to re-purchase.

7. Modifications

We reserve the right to modify this Refund Policy at any time. Changes become effective immediately upon posting. Your continued use of our Services and any subsequent purchases constitute acceptance of the revised policy.

8. Contact

For refund requests or payment-related inquiries, please contact our support team through our Discord server. Include your order ID, email address, and a detailed description of the issue.